Refund policy
Plushieverse Return Policy
We only accept returns if your item arrives damaged, ripped, defective, or broken. Returns are not accepted for items that are in good condition, match their description, or were delivered as advertised. Please read the policy below carefully.
Eligibility for Returns (Damaged Items Only)
If your item arrives with a manufacturing defect, physical damage, or is not functioning as intended, you may request a return within 7 days of receiving your order.
To be eligible, the item must be:
- In the same condition you received it
- Not used or altered
- Returned with tags and original packaging
- Supported by proof of purchase
To begin a return for a damaged item, contact us at info@plushieverse.com.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If the item is damaged, ripped, defective, or if you received the wrong item, email us right away with photos or video so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Items in good condition or as advertised
- Unwanted gifts or buyer’s remorse
- Sale items
- Gift cards
- Custom or personalized items
- Used or worn products
Exchanges
We do not offer exchanges unless the product arrived damaged.
If approved, you may return the damaged item and repurchase the item you want.
Refunds
Once we receive and inspect the returned damaged item, we will notify you if your refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@plushieverse.com.