Shipping policy


Plushieverse Shipping Policy



Thank you for shopping with Plushieverse! Please review our shipping guidelines carefully. By placing an order, you agree to the policies below.





Order Processing & Standard Shipping Times



For all non–pre-order items, orders typically ship within:


  • Processing time: 1–3 business days
  • Delivery time: 7–10 business days after shipment



Shipping timelines may vary depending on volume, holidays, or carrier delays.





Pre-Order Shipping Policy



Some items on Plushieverse are listed as Pre-Order.

Any item marked “Pre-Order” in the title will have approximate shipping dates written clearly in the product description.


Customers are responsible for reading the description to understand the estimated shipping timeframe before purchasing.


Please note:


  • Pre-order dates are estimates and may change depending on production or supplier timelines.
  • If your order includes both pre-order and in-stock items, the full order may ship together once all items are available unless otherwise stated.






Refund Policy for Shipped Orders



Refunds are only available if your order is still in the “Pending” stage (not yet shipped).


Once an order has been shipped:


  • It cannot be refunded
  • It cannot be canceled
  • We cannot stop or recall the package



This applies to all orders, including pre-orders and standard items.





Customer Responsibility: Incorrect or Incomplete Addresses



Customers are fully responsible for entering the correct shipping address at checkout.


Plushieverse is not liable for:


  • Incorrect addresses
  • Missing apartment/unit numbers
  • Requests to change the address after the order has shipped
  • Packages delivered to the wrong address due to customer error



If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the item.


We do not provide refunds for orders shipped to an incorrect address entered by the customer.





Tracking & Shipping Confirmation



Once your order ships, you will receive a confirmation email with tracking information. Tracking may take up to 48 hours to update after the carrier scans the package.





Lost, Delayed, or Stolen Packages



After your order has shipped, Plushieverse is not responsible for:


  • Carrier delays
  • Lost packages
  • Stolen packages
  • Packages marked as “Delivered” but not received



If an issue occurs, please contact the shipping carrier first. We will do our best to guide you, but final delivery is the carrier’s responsibility.





Questions About Shipping or Pre-Orders



If you need help with your order status, tracking, or pre-order timelines, feel free to contact us at info@plushieverse.com.